For many businesses, it is essential to have telephonic communication systems to speak to their clients. Business owners in South Africa have been paying so much money to acquire telephone systems for their business, which led to long-term contracts to have systems that are working effectively.
As fibre and other stable internet technologies become more extensively available, the move to cloud has become a very attractive option! As such, businesses can now benefit from Cloud (also known as Hosted) telephone services.
Switching to hosted telephony can provide remarkable savings. That alone is not the only facet to consider when switching to Cloud.
The main reasons to consider Cloud:
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Affordable Calls:
Switching to hosted telephony means that the business will save 20% – 50% according to research.
VoIP makes lower call costs and per second billing possible. Hosted PBX uses VoIP, which is guaranteed to make your phone bills lower than traditional fixed line operators. VoIP also has the ability to unify many sites into one PBX – enabling free inter-branch calls.
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Flexibility:
IP phones can easily be moved around in the office as long as a network point is available; therefore, there is no need to contact your service provider to relocate extensions.
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Enhanced Features:
With hosted PBX, there are more advanced features available either for free or at a minimal cost. The available features are:
- Call Recording
- Voicemail-to-email
- Auto-attendant (IVR)
- Direct Inward Dialling
- Conference Calling
- Call Reporting
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Mobility And Inter-Branch communications:
You can use your phone extension wherever you go. Your phone extension can be used wherever it is necessary as long as you are connected to the internet. This is possible by using a softphone application on your device, smartphone or your PC.
Hosted PBX is a brilliant option for your business if you have multiple branches. These branches will be able to communicate directly with each other completely free of charge via extension number.
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Easier Maintenance:
Hosted PBX lessen your reliance on personnel as well as pricey service technicians to carry out upgrades or maintenance on your phone system. Using traditional telecommunications providers to make changes to your phone system frequently requires high priced on-site visits. There is a possibility for delays and a long wait before you can connect only one new phone line.
Collaborating with a Cloud phone system provider puts you in a position to outsource the maintenance of the phone system. Brand new users can be added quickly and seamlessly.
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Pay-As-You-Go:
Cloud PBX are based on straightforward as well as transparent pricing that are billed on a monthly basis. Cloud’s set-up costs are minimal. Your monthly bill is based on the amount of users you have as well as the features you might need.
This method of pricing can offer incredible savings!
With Cloud PBX you’ll have minimal upgrade requirements and hardware costs because the Cloud PBX provider updates the software. In addition, you will not be tied to contracts for devices you do not use or need any longer.
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Scalability:
Limited scalability is available for traditional phone systems. You pay for a service call, whenever you need a new extension or a new line.
Systems are also limited to a certain capacity and the upgrade of the systems is pricey. It is also a possibility to reach the maximum capacity and that means you have to buy a brand new system. This can lead to a nightmare and cost your business plenty of money over a lengthy period of time – which is unnecessary.
However, with hosted PBX it is different. You can add and remove extensions easily as you grow. It is not even a big deal to move premises – just make sure there is a network with working internet and the phones will work with little effort.
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Reliability:
Cloud PBX’s are hosted in secure data centres with multiple redundancies built-in. To make sure the Cloud PBX is always online it includes multiple sources of power along with internet connection and back-up hardware. This will make it possible for you to connect to your PBX if the office is offline using 3G or even 4G on a computer, smart device or softphone.
So, with all of these benefits what are you waiting for? Switch to Arc’s Cloud PBX today to unlock a world of features and benefits and save costs at the same time!
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