Does your business rely on a bit of cold-calling or maybe you offer a customer support line? When your small business requires a lot of phone time, but you run on a tight budget or simply want to keep running costs down, then a hosted call-centre is what your company needs.
What is a Hosted Call-Centre?
Hosted call-centres are a more modern approach to setting up quality customer care without breaking the bank, because all the software and back-end operations are installed and run off-site. It is usually set up and managed by a third-party business that specialises in telecoms infrastructure, like ARC Technology, offering easily accessible and instant tech support.
What kinds of businesses would utilise a Hosted Call-Centre?
Every business should have quality customer care, so every business should be accessible via a quick and easy phone call. Emails and chatbots only get you so far, before customers get frustrated and wish to speak to a real person. A quality marketing funnel, at some point, will require a call to prospective customers. From basic service providers to retail stores, having a customer call-centre of some capacity is a benefit. If you keep customers satisfied, they will come back…and bring their friends with them.
What benefits does a Hosted Call-Centre provide?
- Enhanced Security – cloud technology and data partitioning allow for easy tracking and management of all calls.
- Remote Working – your team can be set up to work-from-home (or anywhere, really), making geographical challenges for quality staff a problem of the past.
- Efficient Expansion – add additional call-related services or sales strategies with minimal investment and specialised in-house skills.
- Better Budgeting – as you will only be paying one subscription fee, instead a keeping track of all the expenses that come with an in-house call centre, you can more easily manage your budget.
- More Finances & Time – with no need for an in-house call-centre you can save thousands on rent, utilities, tech support, setting and managing communications infrastructures, all while allowing your team to focus on what matters: the customers.
The Finance-Savvy Hosted Call-Centre Solution from ARC Technology
Whether your Call-Centre is inbound or outbound, the ARC Technology’s solution (including auto-dialler, yay!) will revolutionise your business, increase agent productivity and unlock management and reporting tools to help you optimise your call centre. It’s a solution that helps your business to:
- DIVERSIFY
A Call-Centre Solution that includes features like auto- or power dialling and voicemail detection.
- OPTIMISE
Contacts are called in the most efficient manner as only answered calls are connected with available agents.
- MANAGE
You can customise what your agents are allowed to do or not do.
- LEARN
Access feature-rich reports to help identify your poor performing agents, or issues with your data and call centre performance.
If you want to learn more or get a quote and see if you can save your company money while enhancing your customer experience, contact ARC Technology right here.
Feature illustration from vecteezy.com
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