Privacy Policy

Last Updated: 14/04/2025

Automation Resource Communication Technology cc T/A Arc Technology (“Arc Tech”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable laws.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website or use our services.

 

1. What Information We Collect

We may collect the following types of personal information:

  • Contact Information – such as your name, email address, phone number, and company details.
  • Usage Information – such as your IP address, browser type, and pages visited on our website.
  • Service Data – information provided when signing up for telecoms, cloud PBX, SIP, Teams Voice, API integrations, or our Real Receptionist services.
  • Communication Data – such as email correspondence or call recordings (if applicable under our services).

 

2. How We Use Your Information

We use your personal information to:

  • Provide and support our telecom and call management services
  • Communicate with you about your account or enquiries
  • Improve our service and product
  • Train our agents
  • Send relevant updates, promotions, or alerts  (with your consent)
  • Comply with legal and regulatory obligations

 

3. Sharing Your Information

We do not sell or rent your information. We may share your information with:

  • Trusted service providers who assist with technical, operational, or billing functions (under strict confidentiality) (example your internet service provider)
  • Legal or regulatory authorities when required by law (example ICASA when porting your number)
  • Third parties where you have provided consent (example your crm provider when doing an API integration)

 

4. Data Security

We implement industry-standard security measures to protect your data. Our systems include:

  • Encrypted data transmission
  • Firewall and intrusion detection systems
  • Secure South African data centres with access controls and MFA (multi-factor authentication)

 

5. Your Rights

Under POPIA, you have the right to:

  • Access and correct your personal information
  • Object to the processing of your data
  • Lodge a complaint with the Information Regulator of South Africa
  • Request deletion of your data where legally and contractually appropriate

 

6. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze traffic. You can disable cookies through your browser settings, though this may affect some functionality.

 

7. Retention of Data

We retain personal information only for as long as necessary to fulfil the purposes outlined above, comply with legal requirements, and support your service relationship with Arc Tech.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Please check back regularly to stay informed of any changes.

 

9. Contact Us

If you have any questions or requests regarding this policy, please contact:

Arc Technology cc
Email: contact@arc-tech.co.za
Phone: +27 21 824 8484
Address: 7A The Ridge Office Park, Kenridge 7550