Starting a company in South Africa is risky business! Not only are financial constraints a concern, but you are also subjected to all the different processes and paperwork required to start trading. Let’s say you have done everything right – all is in place and sales or orders start coming come in and you are trading! Unfortunately you did not think once about the LAW and the rights of your employees. This can be a major problem for your business and what you might consider to be a small problem has the potential to ruin your hard work.
Workers need to be protected and not exploited, however the current set of rules make it difficult for entrepreneurs which is a good reason to think differently about business, and outsourcing is an excellent place to start.
Some of the key roles in your business can be outsourced exposing you to less risk and in many cases increasing your cash flow. Let’s say for example you need someone to answer your office phone lines, but can’t really afford a full time person to do so. Why not outsource your receptionist to a call-answering service like Real Receptionist.
At Real Receptionist a team of call centre agents answer your phone calls with your own bespoke greeting, screen the call and transfer it to you or your colleagues. You don’t need any hardware to benefit from this service as a Real Receptionist can transfer the calls to your mobile phone. If you prefer, however, there is also the option of having a fully integrated telephone system whereby a Real Receptionist would answer your call and transfer it to the relevant desk phone within your organisation. In the event that you are unavailable or can’t take the call, a Real Receptionist will take a message and send it to you via email so that you can call your customer back when convenient.
Not only will this simple and effective solution save you money, it will also provide a professional image at a fraction of the cost and ensure that your business calls are always answered.